Reported Issues

When adding Panasonic PTZ camera details to an input you need to exit the session and re-enter it to have control of the camera. The flip camera option doesn't seem to correctly flip movement. Movement of the camera using on-screen controls has a significant delay. The joystick has much less delay, provided you move and hold the joystick outside its dead zone for a second before beginning movement.


Supported PTZ Control Protocols


  • Panasonic - Ethernet/RS422 types
  • Sony EVI D30 - RS232/RS422/Ethernet
  • Sony EVI D70-HDI7V - RS232/RS422/Ethernet
  • Sony BRC 300-Z700 - RS232/RS422/Ethernet
  • Sony BRC H700-H900 - RS232/RS422/Ethernet
  • Telemetric's - Ethernet/RS232
  • PelcoD - RS485/RS232


Specific PTZ Cameras Issues (may be out-of-date)


  • Panasonic AW-HE2 - has electronic ptz so movement cant be controlled.
  • Panasonic AW-HE40/50/60 - Good
  • Panasonic AW-HE100 via serial (no pan/tilt but zoom/focus ok)
  • Panasonic AW-HE120 - Good
  • Panasonic AW-HE130 - Good but maybe some issues with setting presets?
  • Sony SRG 300H via Ethernet (unresponsive)
  • Sony SRG-300SE - not supported
  • Sony BRC-H900 - ok but responsiveness issues with multiple cameras
  • Datavideo PTC-120 over RS232 with a USB adaptor - working well



USB to Serial Adapters


NewTek have approved (white listed) these drivers for use with TriCasters:

  • Prolific driver for use with Keyspan USA-19HS USB to RS232 adapter (make sure the RS232 driver has FIFO disabled)


NewTek have also tested:

  • PL-2303 driver for use with Trendnet TS-U9
  • WEME MAD EO1 USB2.0 RJ45 Extension Cable Set with the control surfaces but in should work with PTZ in theory.


Note: there are many devices that use the Prolific drivers, but they do not all install in the same way. So we can only approve a particular hardware implementation of that chipset: http://www.amazon.com/Tripp-Lite-USA-19HS-Hi-Speed-supports/dp/B0000VYJRY/ref=sr_1_1?ie=UTF8&qid=1390860829&sr=8-1&keywords=tripp+lite+usa-19hs




PTZ Camera Control responding slowly?


The first step is to determine how much latency is on just one connected camera.


Network configuration issues could impact performance and you should check the throughput speeds of the switch. Ensure that each port is full duplex (i.e. bi-directional communication) and that the up and down stream data speeds for each port are 1Gigabit per second. Please do not use Auto negotiation as we have found that sometimes negotiation handles at 100Mb or even lower and does not renegotiate until the port is flooded with traffic for some time. Also, poor termination of RJ-45 connectors can impact Auto Negotiation. Wherever possible, use the same switch manufacturer throughout a single subnet and, if possible, the same model of switch - this will simplify configuration and lessen the chances of compatibility issues.


Ensure that the TriCaster network location is set to Work and not Public. This will impact performance of PTZ control via IP and Net video sources.

Disable any Energy-Efficient Ethernet enhancements that are on the local NIC drivers as well as the network switch. You could make the following configuration changes to the TriCaster's NIC driver. You can do similar adjustments on any PC running iVGA Pro. Unfortunately, OS X is a bit more complicated.

  1. Exit to Windows from the TriCaster Home screen
  2. Click on Start and type devmgmt.msc into the search field and press Enter
  3. This should open Device Manager. Look for Network Adapters in the list, click to expand the tree and then double click the RealTek Network interface.
  4. In the Properties dialog box, select the Advanced Tab
  5. Find Energy Efficient Ethernet and change to Disabled
  6. Find Link Speed & Duplex and change to 1.0 Gbps Full Duplex
  7. Find System Idle Power Saver or Auto Disable PCIe (PowerSaving) and confirm that the Value is Disabled.
  8. Click Ok, Restart TriCaster



PTZ Control via Control Surface


To delegate the Joystick to control a PTZ camera connected to a specific TriCaster input:

  • Hold down the SHIFT button on the control surface, and press a button numbered 1-(4 or 8, depending on your TriCaster model) in the M/E Delegate group. (Afterward, the button corresponding to the current PTZ camera selection will light whenever SHIFT is pressed.)

You can control the camera using the joystick as follows:

  • Pan: With SHIFT depressed, tilt the joystick left-right.
  • Tilt: With SHIFT depressed, tilt the joystick backward-forward.
  • Zoom: With SHIFT depressed, twist the joystick clockwise or counter-clockwise.
  • Focus: When Auto is off, and with SHIFT + CTRL both pressed, twist the joystick clockwise or counter-clockwise.
  • Auto Focus toggle: With SHIFT + CTRL held down, press the joystick button.
  • Preset selection: Press SHIFT + LIVESET SHOT (1-8) to choose a preset for the selected camera.
  • To adjust the camera’s Speed during moves to a new preset: 
    • (8000 CS) Press SHIFT + RATE.
    • (460 CS or 860 CS) Press SHIFT + ZOOM RATE
  • Hold down CTRL and press the top button on the joystick to update the current PTZ preset (position, zoom and thumbnail icon).



Auto Adjustments

Some cameras have a 'filtering' setting which is attempting to auto adjust several things on the camera (focus, color correction, etc...) while it is in motion. This leads to the camera adjusting settings outside of the control of the TriCaster software while it is in motion. Then when the motion completes, the settings from TriCaster are applied. This leads to the camera sometimes appearing to go out of focus while in motion, and then look correct once it stops and is able to apply the appropriate settings. You should be able to access the filtering settings for the camera from the web interface. By default they are set to maximum, by turning the filtering down or off you should be able to minimize this behavior.


Sony Visca

Sony VISCA support is via a serial connection using an approved USB to serial adapter. Currently, we do not support control of Sony PTZ cameras over VISCA via IP. There are however serial over IP solutions available if your looking to extend VISCA over longer distances. There’s a thread on the NewTek forums (http://forums.newtek.com/showthread.php?137863-Tricaster-460-and-860-Robotic-camera-integration) that discusses this is more detail.


RS422

We have not tested and therefore cannot recommended a RS232 to 422 converter.  Usually we suggest using RS232 but this will not be an option if the cameras are located a long distance away from the TriCaster.  In this case we suggest extending over CAT or revert to using a manufacturer dedicated controller to control the cameras manually.